Customer Experience facts
you can't ignore
From surprising trends to game-changing insights, these statistics reveal what truly matters to customers nowadays.
Businesses that prioritize CX see higher loyalty, better retention and increased revenue.
Explore these eye-opening CX figures and see how they can transform your approach!
49%
of customers who switched from a brand they had previously been loyal to in the past year cited poor customer experience as the main reason
Companies that prioritize customer experience see an 80% boost in revenue.
80%
60%
Brands that prioritize customer experience achieve 60% higher profits compared to those that neglect CX.
According to Gartner, proactive customer interactions are expected to surpass reactive ones
by 2025
80%
of companies anticipate that customer experience will be their primary competitive differentiator.
of customers are more likely to stay loyal to companies that provide informative and welcoming onboarding content after
a purchase.
86%
73%
of customers consider customer experience the key factor when making a purchasing decision.
of customers feel that the experience with a company is equally important as the products or services it offers.
80%
57%
of customers are likely to move to a competitor after experiencing a single negative interaction.