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Professional Workshops
for teams

Have you known

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       that a modern business world and Customer Experience (CX) are currently called a ‘battleground’?

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       that nowadays CX - Customer Experience is as important as quality and price of our services and products?

 

       that 95% of international organizations consider CX approach as a crucial one in a business development?

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Why 
GO 4 EX CX?

Simply imagine what would happen if you could...

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Understand your modern customer. Reflect their emotions and needs.

Gain competitive advantage with your products and services.

Win all of these as a team...

It doesn’t have to remain
a theory

Workshops at GO 4 EX CX can help your team have the same goal

– to serve and better understand your customer.

 

You will discover how to connect with your customers, what is important to them nowadays, and, in the meantime, you will upbuild your relations within a team.

 

Winning customer’s trust is not a single-man job. It is a never ending task for the whole team.

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It's not a training.
                         It's an experience.

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Free online webinars
Customer Experience

Welcome to a brief introduction to Customer Experience approach.

It takes only 20 minutes of your valuable time.

At this webinar you will learn 

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       why we need to implement Customer Experience approach

in the business,

       what it exactly is,

       how to do it,

       and what we can do as further steps.

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This webinar is perfect for everybody who wants to start the journey with Customer Experience approach.

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It can also help you decide if the workshops in GO 4 EX CX could be a go for your company.

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Sit down, relax and enjoy!

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Our Workshops for business
Boosting Customer Experience Approach in your Teams

Our Customer Experience (CX) Workshops are conducted in the form of a cooperative game, designed to enable teams to gain a deeper understanding

of Customer Experience and strengthen bonds among colleagues.

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During our cooperative meetings, we address important topics, including:

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–  Customer Identification (how to identify our customer, their needs and desires)

–  Customer Journey (the emotions experienced at various touchpoints with our brand)

–  Value (what it currently represents and how to create/ co-create it with a customer)

–  Collaboration (at the leader-employee, employee-employee and leader-employee-customer levels)

–  Service and product improvement (from the modern customer's perspective)

–  Co-creation opportunities (why and how to engage our customers in the co-creation process)

–  Problem solving with a CX mindset

–  Stimulating creativity in CX

–  Teambuilding

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Additionally, we will focus on answering the following questions:

 

–  Why is a customer-centric approach crucial in today's world

–  How to implement a Customer Experience approach within the team

–  How can CX approach help in process and product improvement

–  How to gain a competitive advantage through CX

–  How to engage customers in the product or service co-creation process and why it should be done

–  How to foster creativity within the team in today's fast-paced world

–  How can we achieve the above aims through effective team collaboration

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It's not a training.
                         It's an experience.

Our aim is to focus on:

Co-creation

Building competencies for customer centricity in a team

Entertainment and enhancing relationships in a team

Boosting creativity which

brings solutions

Increasing awareness

Empowerment

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