Professional Workshops
for teams
Have you known
that a modern business world and Customer Experience (CX) are currently called a ‘battleground’?
that nowadays CX - Customer Experience is as important as quality and price of our services and products?
that 95% of international organizations consider CX approach as a crucial one in a business development?
It doesn’t have to remain
a theory
Workshops at GO 4 EX CX can help your team have the same goal
– to understand their modern customer better.
You will discover how to connect with your customers, what is important to them nowadays, and, in the meantime, you will upbuild your relations within a team.
Winning customer’s trust is not a single-man job.
It is a never ending task for the whole team.
It's not a training.
It's an experience.
Free online webinar
Customer Experience
Welcome to a brief introduction to Customer Experience approach.
It takes only 20 minutes as we value your time.
Sit down, relax and enjoy!
What benefits can you unlock with
GO 4 EX CX?
Through our cooperative games focused on
Customer Experience, we want to give you, your employees
and your organisation an opportunity to grow and blossom.
Let's connect and flourish together!
to enhance culture in your organisation where caring about
the value and quality is the foundation and your employees and customers feel valued and important
TOOLS
in your team to elevate your processes and products
with the needs of your modern customers in mind
SKILLS
which allows your team to get closer and cooperate better
which in turns brings them to find excellent solutions
TEAMBUILDING ACTIVITY
in your team through searching
for non-standard solutions
during our workshops and games
ENHANCED CREATIVITY
Our Workshops for business
Boosting Creativity and Customer Experience Approach
in your Teams
Our Creativity Customer Experience (CX) Workshops are conducted in the form of a cooperative game, designed to enable teams to gain a deeper understanding of Customer Experience and strengthen bonds among colleagues.
DAY 1
During our cooperative meetings, we address important topics, including:
– Strenghts and unique values in your team
– Customer Identification (how to identify our customer, their needs and desires)
– the Voice of Customer
– Collaboration (at the leader-employee, employee-employee and leader-employee-customer levels)
– Empowerment
– Synergy
– Creativity (how to get ideas/ solutions)
– Coperation in a team
DAY 2
Practical
activities
– Customer Journey (the emotions experienced at various touchpoints with our brand)
– Value (what it currently represents and how to create/ co-create it with a customer)
– Service and product improvement (from the modern customer's perspective)
– Co-creation opportunities (why and how to engage our customers in the co-creation process)
– Engagement of customers
– Ideation
– CX broad perspective
– Impact in the society
– Constructive feedback (why and how)
Cooperative
spirit
Teambuilding
opportunity
Real-life
examples
Opportunities to work on your processes
During the workshops we focus on answering the following questions:
– Why is a customer-centric approach crucial in today's world
– How to implement a Customer Experience approach within the team
– How can CX approach help in process and product improvement
– How to gain a competitive advantage through CX
– How to engage customers in the product or service
co-creation process and why it should be done
– How to foster creativity within the team in today's fast-paced world
– How can we achieve the above aims through effective
team collaboration
We will explore solutions for:
– Addressing challenges in today's business world and competition
while thinking outside the box
– Defining creativity and its importance in the CX approach
– Identifying changes that can be made within your team and organization
to nurture creativity and customer experience
– How your company can differentiate itself in terms of similar services,
products, pricing and quality
– Engaging customers in the co-creation process to enhance
and deepen their customer experience
– Understanding the relationship between productivity, creativity, CX and EX
It's not a training.
It's an experience.
Case Study
How it works
Who: a financial institution that participated in the CX workshops as they noticed some issues in their IT processes.
During our workshops, we focused on various processes for example their IT Request Management process or IT Change Management process.
What we did:
- we split the whole team into 3 groups of 4
- each group had tasks to complete with regards to CX in a form of a game
During 2-days workshops
- we identified customers and stakeholders of each process
- we learnt how to focus on the Voice of Customer, their needs and desires
- we learnt how to make a Customer Journey map
- we built one for each process
- we learnt how to show empathy in the processes towards the customers
- we discovered customers’ painpoints and room for improvement
- we learnt how to give constructive feedback and why it is important
- we discovered options for customers engagement in a process
- we practised ideation as requirements constatly change
- we discussed creative solutions aligned with modern customer needs
- we learnt what a value currently is and how to add it to the processes
We also practised creativity, communication skills and collaboration.
We strengthened empowerment and synergy in the team.
Case Study
Results
Tools
the team is now equipped with the tools to independently make
analysis of a customer, design and analyse a Customer Journey map, discover opportunities for improvement
Understanding
the team understand what value is in our modern world and why we cannot lower our standards; why competetive advantage is crucial in corporate and business world
Learning
the team learnt about constant ideation reagrding their processes
Practise
the team practiced collaboration, mutual understanding, implementing creativity
Design
the team designed a common goal; a way to invite their customers to an open dialog; solutions for identified problems in a Customer Journey
Long-term results
the team is able to independenly improve the processes on a regular basis with given tools and knowledge
the team collaborates better due to team-building activities and identification of a common goal
the processes are enhanced with modern, creative and innovative ideas
the team constantly takes care of customers which results in loyality and satisfaction
Inspire a change
in your team.
for project managers
for specialists making strategic decisions in the company
for IT, sales, product development and analytics teams
for those looking for ways to boost creativity in their teams
Our aim is to focus on:
Co-creation
Building competencies for customer centricity in a team
Entertainment and enhancing relationships in a team
Boosting creativity which
brings solutions
Increasing awareness
Empowerment